My husband and I hired Crossroads Moving to relocate a 26 cubic foot refridgerator from a relative's house in Gallatin TN to Brentwood TN. The sales rep estimated the job to take no more than 3 hours and estimated the entire job to be @$300. He did not drive to our house and give a final overview of the actual job. When asked for the flat rate, he refused to give it because he orally guaranteed that this job would not take more than 2 1/2 hours. I asked him again for the flat rate and he would not give it. WRONG! The job took 6 1/2 hours and we were charged $643. That is double what the estimate was given. The doors had to be removed to get the refridgerator in our house. My husband had to provide some tools, physically assist removing doors to both the refridgerator and the house, and then reattach doors. When we called the sales rep, he verified that he did give the estimate and that we were obligated to pay the $99 per hour plus 2 hrs of drive time. I called to speak with the owner. The office manager wanted to place me on hold. After my objection, she took the call and said she would relay the message. I asked for a call back from the owner. No call returned. I called again and left another message. No one has returned our phone call. What is sad is that the workers hired were professional and did a good job. They also commented that they hated when this happened because it occurs often. We were concerned for our family members who were using this company the next day to relocate out of town. It was because of our family members that we hired this company, and she interviewed several companies before hiring this one. This is an unethical business operating under a Christian name. You must pay in cash or cashiers check. Avoid hiring this business if you do not want to pay more than twice what was estimated or else lock in at a flat rate. Take your business elsewhere. You will be glad you did.
Pros: professional movers
Cons: unethical business practice; poor customer service; overcharged
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