I went there on ladies night with a group of my girlfriends. The service was the absolute worst that I have ever experienced (3+ hours for some to get veggies & dip), & the blatant rudeness of the staff was offensive to the point of shocking.
1st, management should have had more than one waitperson assigned to our area - she was definitely unable to keep up with all of the food and drink orders.
2nd, while I recognize that our waitress was overwhelmed and harried, there is absolutely no excuse for the manner in which she spoke to my friend, (and loudly, in front of the entire group of 20+ women no less)! When my friend informed the waitress that she had only ordered 2 drinks but had been charged for 3, the waitress said to her in a nasty tone, "Are you SURE? Because I specifically remember you ordering 3." My jaw almost dropped to the floor when I heard that - she was obviously calling my friend a liar. She then stormed off in a huff, saying that she would talk to the management about it. Upon her return she very nastily told my friend that they reduced the bill to 2 drinks, but 'thanks because she was going to have to pay for the 3rd one as it was coming out of her check'. My friend genuinely felt bad about all of this & attempted to apologize to the waitress for , but as soon as my friend reiterated that she had, in fact, only ordered 2 drinks, the waitress responded nastily, "WELL. I'm sure that's the way YOU remember it", and once again stormed off.
Everyone from the group was dumbfounded & very uncomfortable. Our waitress would not return to our area, & was clearly avoiding our group(and glaring at us) even though many of us had yet to settle up our bills. Service was so bad even before this incident took place: 1 of my friends waited over 30 minutes for the waitress to return with her bill, but she had to leave & didn't have change so ended up just leaving $20 for a $10 bill.
Pros: ?
Cons: HORRIBLE SERVICE AND RUDE STAFF
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