I went to the Blue Martini for ladies' night and I have never had such a horrible experience -- ANYWHERE! I arrived to meet up with a group of friends at 7pm at which time I ordered a martini and an appetizer. The drink came 30 minutes later and the appetizer took 3 HOURS. After an hour and a half I asked about my food and the waitress told me she got confused and gave my appetizer to someone else. WHAT?! So I had to wait another 1.5hrs for spring rolls, which -- trust me -- were not worth the wait. My friend had a horrible encounter with management. She was told not to complain about the service because we were getting free food. If free food takes 3 HOURS to get to my table then don't give it away -- I'd be happy to pay for it if it arrived in a timely manner. Our waitress was inattentive at best. When she wasn't forgetting to put in orders, giving your order to someone else, or taking 30 minutes to get you your drink while she chats away with her coworkers at the bar, she was arguing and embarrassing my friends. She overcharged my friend for a drink she did not order and then all but called her a lying drunk when she insisted she only had two drinks. Trust me, the time she was taking getting the drinks out, if you had ordered 8 drinks, you'd still be dead sober by the time the bill came back. She adjusted the bill and marched back and yelled out to my friend "I hope you're happy, I had to pay for your drink!" She got so flustered, she walked away and left me and several others in our group hanging around for almost an hour waiting for our tabs because she refused to come back. It was so awkward and tense. I could go on -- I was there for almost 5 hours and all I got was 2 drinks and a plate of fries (faster than spring rolls) -- but you get the idea. Several of us called/emailed management and the owner and have gotten NO response. I wouldn't come back to the Blue Martini if they were the last drinking establishment on the East Coast and neither should you.
Pros: none
Cons: everything -- read my review
more