The experience that my friends and I had at Blue Martini was pretty unbelieveable. Several friends tried to contact the management but got no response. I sent a certified letter to the owner and got no response, the letter is below and highlights what can only be described as a shocking display of some of the worst service I have ever received in my entire 30 years of life. Excerpts from the letter I sent follows: On July 9th,we had a group of 20 women attend ladies night at Blue Martini. After waiting almost 1.5 hrs for food/drinks, I approached manager Tara whose response was that we were getting the food for free-in reference to the ladies night special-and shouldn't complain. I explained that 1) The cheese plate I ordered was not free 2) despite the food special, her behavior was inappropriate.She couldn't have cared less.Around 9:45pm the majority of the women finally received the food they had ordered at 7pm. Some still didn't receive food until after 10pm which is over 3 hours for chips/dip, etc. Our waitress Kristen handed me a bill with 3 drinks listed. I politely reminded her that I had only ordered 2 drinks over the course of the evening. She stated that I was lying and that she remembered bringing me 3 drinks.
After going back and forth in front of everyone about the drink, she walked away only to return a few minutes later with a new bill. In front of all, she stated,?here is your bill with only 2 drinks on it, i'm going to have to pay for the drink that you are refusing to admit to?.After this incident she refused to come back. We waited for roughly an hour for her to return at which point I attempted to hand her my tab and credit card which she refused to take. I ended up having to take my tab to the bar in order to make payment.I am shocked at the level of disregard that your staff showed on this evening. Obviously you can see how this would reflect poorly on your business which relies so heavily on word of mouth and customer service.
Pros: nothing i can think of
Cons: Everything-service, staff, prices, etc.
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