I should have read the reviews on the internet about EBC Computers because for one thing they are right and I would have saved myself some $ and problems with them and defective equipment. I work in IT, am technical, and can tell you seriously that this place is awful and I will never shop there again. I bought a Pioneer DVR-215 dvd burner from them because it was highly rated. However this one had problems in the computer I was building. I had bought an extended warranty from EBC so I figured I was covered and would get a replacement. I took it back to the store but they said before they could do that it would have to be tested. In the meantime I bought 3 dvd burners from NewEgg including the same exact Pioneer model. It had no problems in my machine and neither did the others. A week goes by and no call from EBC. I called and they said it tested good. I replied well what was I supposed to do with a defective drive that wouldnt work in my computer? They said I could not get a replacement but instead could return it for a refund but with a 25% restocking fee because it was scratched and they would have to sell it as used. I said that it would cost me less to send it back to Pioneer. When I went back to pick it up I looked at it and at first couldn't see a scratch. Then I saw a very faint line on one side where it had rubbed up against the cage where you install it in the PC. And for that they're not going to honor an extended warranty. This means that the extended warranty is worthless no matter what and they can ""test"" it and come up with any result they want and blame you and not have to honor a warranty! I do testing and I don't think they probably performed any kind of rigorous testing that would've identified the problem and now I have to send the worthless drive back to Pioneer! I emailed the owner and explained what I was unhappy about and he never replied. I told him why should I continue buying from there? There was no reason!
Pros: Can't thing of any.
Cons: Poor customer service and do not honor ""warranty"".
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