Pros: healthy, tasty, affordable\r
Cons: bad service, absentee management, nasty wait staff\r
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The food is good, healthy and affordable.\r
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However, the waitresses have a real attitude problem. I have encountered problems there with three waitresses and seldom ever encounter problems with waitresses elsewhere.\r
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Some restaurant management has the laissez-faire attitude of allowing the inmates to run the assylum and the absentee management at Ozu appears to allow wait staff the same luxury.\r
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Unfortunately, it can really ruin what would otherwise be a good dining experience.\r
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First, when the waitress gets an order wrong, she will not apologize.\r
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Second, she can easily ignore you and make you wait for a very long time for service, even as you try to flag her down or say ""excuse me""...and the restaurant is very tiny, so she has to be trying to ignore!!!\r
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And if you make a statement that requires a direct answer, frustratingly, she will refuse to answer you.\r
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Anyway, suffice it to say, the people skills are rock bottom. Another waitress there once made me hold for ten minutes when I phoned in an order and a third waitress once snootily informed me how popular barley tea is in Japan when I asked if the tea was leaf tea or not. Yet another waitress lied about specials available (saying there weren't any--even though there are always specials on the blackboard) when I phoned in because she couldn't be troubled to read them to me.\r
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Read the reviews on other sites over the years and you will probably find that my experience of poor service there is absolutely not unique.\r
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Management really needs to fire their wait staff and figure out how to hire some professionals without attitude. I even tried calling to speak with management and was told that the owner does not accept phone calls and I would need to write a letter.\r
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Gee, I wonder which waitress is going to get to that letter first?!?
Pros: Healthy Food, Tasty, Cheap
Cons: Really Bad Service that actually tries to be bad and has an attitude and ego problem
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