This happened in the Durham store, but the distract manager did not want to do anything about it.\r
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I had sent in a laptop to them to have the power jack replaced. They replaced the jack and then called us saying that they needed a Bios password. The problem is that there has never been a Bios password installed be me. It has never asked for one before I took it to them. Now I am not saying that they installed one but seeing as how it was not there before I have only one conclussion; that somehow they did something to create it unknown to them or on purpose. When I callled them they said they are not in the habit of installing passwords without permission but that they could fix it but it would cost over one hundred dollars. Now that I have a problem with. I hate to say it but they were not interested in helping find a solution to my problem that doesn't cost $100 or more, saying it was not them.\r
Be careful using these people.\r
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