HORRIBLE CUSTOMER SERVICE!! I went last night for dinner and was charged $ 246.88 instead of $24.68. When I told the cashier that she had made a mistake when entering the amount she looked at me like I was the idiot. The manager came over and ""voided"" the transaction. I was told to call if I have any problems. So this morning I check my bank account and it shows being charged twice from Apollos. Once for the $24.68 and then for $246.88. I called the bank first and see if they had any record of a ""void"" for $246.88. The bank suggested that we call Apollo and see what is going on. We were told that they were too busy to help us and that if I gave them my credit card number they would call me back. I told them I would not give them my CC number but did have the transaction number from the receipt. We then asked for a manager and were told that he was busy and could not come to the phone. At that point I asked what kind of customer service is it that they can charge me $220 extra for a meal and don't have the time to help me out. I then asked again for the manager and all of a sudden the man on the phone claimed he was the manager. Then he decided he had enough of me and hung up the phone. Who in the world is to busy to help a customer that has been wronged...I'll tell you who, someone who is trying to get extra money out of people. He knew he was wrong since we wouldn't give his name. The cashier was an idiot...she must be family...I didn't mention that we ordered a greek salad and got a container of lettuce and ranch dressing. I also must agree with the comment about the garlic knots..first off they should be called dough knots...there was no garlic on them. I'm pretty sure they make them once a week and reheat, I could not poke them with a fork. I will never go back to that place. I would suggest you go there for dinner if you want to eat poo and be over charged. If that's what you're looking for...Apollo's has no problem accommodating that request!!!!
Pros: Can't think of any!
Cons: Entire Experience
more