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Bad Customer service - Review by citysearch c | Landry's Seafood

Landry's Seafood


Bad Customer service 7/10/2008

Landy's is over priced for the quality of food and service, but the customer service from both the store and their corporate office left me with a new sense of humility. I once thought that even one person mattered and could be heard. I find that they are into policy and not people, and into custom and not customers. One of their managers took my credit card home by mistake and then was out of touch for two days while my vacation to San Antonio was being ruined. When I contacted the corporate office I was put off and ignored until I was at the end of vacation and on a flight home. I was told that the restaurant was busy runnig a business and my problem was just an inconvience for me. more
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