i work with warranty claims on electronics, so i can see that some people on this review are simply uninformed it is not up to the servicer to tell rc willey they cant fix a tv if rc willey is paying for the repair they decide when to stop fixing it and get an exchange........(duh!). furthermore im sure protech didnt have the model customer especially when he/she has resorted to name calling, but im sure the customer was being so nice and willing to work with them. the fact of the matter is protech has been around for 8+ years and rc willey (the biggest retailer in utah) has always trusted and used them so i think its more likely that there is always someone who feels it warranted to complain cause they didnt get there way!
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