Our home owners association uses them and I am trying to get it switched to someone else. They leave everyone's trash cans wherever and sometimes some of the trash too! My biggest issue is with their recycling pick up or lack there of. When we moved in almost three years ago and were excited that they recycled glass, plastic, and paper. We got our bin and the paper telling us how to prepare items. It said wash them out, take lids off and cut plastic rings off bottles, etc. So we did but they did not pick our stuff up. they said that it was not sorted, but no one told us to do that. This kept up for a couple of weeks until some how we got it right. Then no problems until about two weeks ago. We set our recycling out like we have done every week. I came home and in my trash was over half of the recycling items. There was glass and almost all of it was broken, none of it was put out that way, and a bunch of paper boxes and even some plastic items. I called and they said that they don't recycle glass anymore. I asked how their customers were susposed to know this if they did tell them they were no longer going to pick it up. Mindy the rep didn't have an answer to that. I also asked why they had to break all of it again no answer. After waiting on hold for her to find answers for me I hung up and called back. Got a new girl who gave me back to Mindy who said that she talked to the driver who said that all of the stuff they left was could not be recycled. I told it was funny because it was paper and plastic items they have been picking up for years. I also stated that I was not happy with the fact that I had a huge mess of broken glass to clean up that now couldn't be recycled because of their poor handling of items. they didn't seem to care and took the drivers word over the customer who they had no problem telling were wrong and that they didn't care if you were unhappy too bad! I am willing to pay others to come pick up my stuff and their's is free
Pros: None!!!!
Cons: Would give them a 0 if I could there are too many cons
more