My family just returned from Chicago and I was perfectly pleased with this hotel. I can only think the bad reviews are, by now, outdated or that the writers missed the charm of this historic and quite enchanting place. The staff could not have been warmer or friendlier beginning with the doorman/valet. Yes, there is still a picket line, but we chatted with a few of those people as well. The desk clerk and bellmen were extremely helpful. We were even treated to a mini ""ghost-tour"" by the security people. The Gold Room is absolutely fabulous! Ask them to take you there! We then walked the haunted (?!?!) 12th floor and it is very CREEPY!
Pros: Historic charm, Close to Family Activities
Cons: Small bathroom, Slow hot water
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