I have been a regular customer for years because Tekserv has excellent customer service and an excellent system for waiting in the store (unlike Mac stores, which have no system whatsoever). Yes, they actually have a number/subject system!
I have had both my iBook and my iPods serviced for free numerous times. Of course, I have also paid for more serious work to be done, but I've had NO problems. I went in last year convinced that I needed to buy a new computer and told them so, willing to spend$$. They acctually talked ME out of the sale. It turns out all I needed was a new hard drive. They were right; I saved money; and they got my loyalty and respect. the staff may appear too cool for school, but they are friendly and professional. I have recommended Tekserv to numerous people, all of whom have had excellent experiences.
Con: I once had to argue for a full refund for an iPod I bought that was not compatible with my iBook. The clerk told me I could return the iPod if it wasn't compatible, but he failed to tell me that there is a non-refundable 10% restocking fee. In the end, I got a full refund.
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