We purchased a pool from Aframe last year and apparently from our experiance and from others that we have spoken to, once you purchase a pool from them ""THEY"" are too busy to help you with questions you have after the fact. I just called and had a question abotu the pool and how it functions this was after I waited on hold for 10 mins at least 3 times and gave up cause no one came back on the line. Only this time I did get someone who was more into what he was eating and apparently ""BUSY"" cause he was short and to the poitn with his answers. When I told him I tried several times to contact them about these quesitons and was on hold for 10 -15 mins no one came back he said ""because weare BUSY"" so hrm, maybe with this type of service you wont be BUSY anymore cause who will buy a pool from a company that could give two cents to you after the fact. Honestly, its not like I bought a pack of gum from them! I expect at least the first year they could at least take the time to answer the questins and make me feel like i am the only one they are helping on the phone at the time . Not that I should hurry with my questions and feel like I am taking them from well I guess LUNCH since he couldnt stop chewing on god only knows what. Anyhow, not satisified with this company at all. I rather have stayed with Namco since they take the time to help! Guess learn the hardway and hopefully if someone is lookiong to purchase a pool, be cautious of this place at least they are nice to you when you want to put down 5-10grand but once its in , well good luck on having them call you back or actaully finding the time to answer your questions cause they are ""BUSY"".
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