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Does not honor 30 day guarantee on service calls. - Review by citysearch c | Capital City Appliance Service

Capital City Appliance Service

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Does not honor 30 day guarantee on service calls. 7/3/2008

Capitol City Appliances(CCA) specializes in Bosch and Frigidaire repairs. We had a very expensive call to repair both our refrigerator and dishwasher. In total we paid over $400 to fix just the dishwasher. Six months later we were having problems with the dishwasher filling mid-cycle so we called and CCA came out. The technician pushed two buttons to reset the machine and left ten minutes after arriving. Fifteen minutes later the same thing happened and the washer never filled again. We called called CCA and were told that we would be charged another $64 just to come out. Apparently we were at fault for not properly explaining when the dishwasher was not filling. Make sure you word your complaint properly because if you do not know your way around the appliance and you misdiagnose the problem CCA will not honor their guarantee. more
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