My family just returned from Chicago and I was perfectly pleased with this hotel. I can only think the bad reviews are, by now, outdated or that the writers missed the charm of this historic and quite enchanting place. The staff could not have been warmer or friendlier beginning with the doorman/valet. Yes, there is still a picket line, but we chatted with a few of those people as well. The desk clerk and bellmen were extremely helpful. We were even treated to a mini "ghost-tour" by the security people. The Gold Room is absolutely fabulous! Ask them to take you there! We then walked the haunted (?!?!) 12th floor and it is very CREEPY!
Everyone we spoke to was so proud of the rich heritage and offered wonderful stories about movies filmed there and the famous guests.
The rate was only $115/night for a large room with two king beds and a view of Lake Michigan to die for, overlooking the Buckingham fountain and Grant park! What a treat each morning!
We did have problems getting hot water and had to run the shower for about ten minutes to get it comfortable enough. The bathroom was rather small, but the room size made up for it. (Ask for rooms ending in "74"---those are the biggest. That was a hint from the staff.)
Conveniently located minutes away from all lakefront activities and walking distance to the trolleys, "L's" and the Sears Tower. Right in the middle of it all! Let the valet park your car and enjoy the city!
Pros: Historic charm, Close to Family Activities
Cons: Small bathroom, Slow hot water
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