You would be mistaken if you associated the word family with this practice. When you enter the small waiting area you are not met with kindness or cheerfulness. Instead you become the target for the unchecked aggression and attitude from the admin at the front desk. If they had to deal with someone giving them trouble on the phone they just pass it right on to you. There is no sense of professionalism and certainly no feeling of Family as the name suggests. God for bid you forget cash and can?t pay the co-pay ?they will not simply bill you like most places. Nope, instead they treat you like a convict who can never be trusted. Not until I left, stopped at an ATM and came back with the money did I even get to sign in. After signing in I was then given a speech about how people don?t pay and that they generally don?t trust anyone, if I wanted to be seen then I need my 15 dollars. \r
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When I finally did get to see the doctor I gave him my symptoms for the third time (this was my third visit) and he said try these pills and if the pain is still bothering you I?ll give you a referral for a specialists. Well of course the pain is still bothering me?I?ve been there 3 times in 6 months for the same problem. I called in for a referral as instructed and the front desk was no help. He has not given me the referral or even a message after a week. I have called three times and all the office says is that they gave the doctor the message and there is nothing they can do. For the money they receive from my insurance company its ridiculous that the doctor is so lazy that he cannot even return a simple message or follow through. They just want me to come in the office again so they get the payment from my insurance company.\r
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I have been there a total of 4 times and will not be going back. Bad attitude when you walk in, bad customer service and no trust at all. That is not how a Family practice is run.
Pros: quick appointments
Cons: Doctor doens't follow up, admin staff is rude and not professionsal, push you in and out as fast as they can, didn't feel welcome
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