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Unreasonable wait times - Review by citysearch c | Martin, Melaine A, Md - Gateway Family Medical Ctr

Martin, Melaine A, Md - Gateway Family Medical Ctr

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Unreasonable wait times 6/25/2008

My wife and I ran away from there after 4 bad experiences. Usually they'll make you wait about half an hour in the waiting room (that's after you scheduled an appointment). Then a nurse will weight you and take some vital signs, and then you'll wait about 20 more minutes in a small room waiting for the doctor. First time I thought there was some problem, so I waited patiently. Then my wife had exactly the same experience. Second time I went there - same story. Last time, today, my wife felt so bad she couldn't even drive to the doctor's office, and I had to driver her over. They made us wait 45(!) minutes in the waiting room (and we were the only ones there!!!). After 30 minutes I asked the receptionist politely what's going on, and that my wife is really in pain. She just waived us back to our seats to continue waiting. 15 minutes later, a total wait time of 45 minutes, we asked to get our copay back and left the place. It just so happened that when I talked to the receptionist about our unreasonably long wait, and told her that we're leaving, 2 doctors came out of their hiding place, heard the discussion, and said... nothing. I guess they were used to that.\r So if you have plenty of free time on your hands and want to spend it in their office, sure go ahead. I have better use for my time. Pros: Nothing that you can not find elsewhere Cons: Horribly and unreasonble wait times more
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