Dropped my TravelPro off this past Saturday for a retractable handle replacement & expected it to take a week or more given the mountain of for-repair suitcases lined up behind the counter. Received a call on the Monday that it was ready for pickup (the very next weekday!!!) Not cheap ($55), but the charge was exactly what they told me it would be. Quality of work was fine. Guys there were pleasant to deal with and professional. I'll go back there if I need another repair someday.
Pros: Friendly, professional, speedy service, only one around doing this work
Cons: Not cheap, but what is?
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