I have to say that I agree with many of the reviews that the service of years past at Hoffman's has changed. While I have ordered 4 cakes from them this year, all have been on time when I went to pick them up so I can't agree with some of the other reviews. What I do agree with unfortunately is the fact that the service at the bakery is nothing to write home about. Even 2 years ago it was so much better and I am not sure what has changed. Be prepared to not get a lot of feedback from the help on recommendations and know what you want when you go in. This is not a problem for me after so many years of going there but I can see how someone experiencing Hoffman's for the first time could find it unhelpful or rude. The staff is very busy and morale does not seem great. The shop could use an update but what comes out of the kitchen is still to me the best in town!
Pros: Excellent Carrot and German Chocolate Cakes
Cons: Prices high, muffins dry, and service can be lacking
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