I wet into the store to purchase a power cord for my laptop. I gave the tech the manufacturer and model number of my laptop. He then sold me the recommended power cord. When I got home it was the wrong cord. I brought the cord back and was charged a 15% restocking fee for the item. It turns out the store did not have the correct cord. I can understand the restocking fee if I was the one to make the selection, but when a store employee makes the selection, why should I pay for his mistake? I went to Best Buy, which is where I should have gone the first time, and had no problems.
Cons: Unbending and unwilling to do what is right regardless of what the store policy is.
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