Though I can't speak for other users and reviewers, I CAN say that my own personal experience with Duke's has been nothing short of incredible. While Tracy is always a delight to work with - she remembered my name the second time I came in, which I should note was months after the first time - I've gotta say that today has truly defined my experience with Duke's. I had a friend's wedding to attend this evening and decided to wear a suit that I had altered four years ago. I tried it on last night and quickly realized that I'd need alterations made if I'd want my best. So - I came in at 10 this morning (when they open on Saturdays), asked Tracy if she could take in the sides on my jacket and a little bit at the waist of my pants, AND have it ready for tonight. She said yes. I was thrilled. She told me to be back at three. As the day went by, I had errands to run all over town and got back at five not realizing that when she'd told me three o'clock, that was when they were closing. Though the OPEN sign was turned off, I stepped in the door and found Tracy, still there two hours after closing, waiting around for me. Talk about costumer service! I don't think I've EVER experienced anything like that before! The alterations were perfect and I made it to the wedding in style! I can't thank her enough!
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