We had the unfortunate experience of going to this dealership in buying a vehicle through CarsDirect. After waiting two months for the vehicle, we were told it was ready to be picked up. When we got to the dealership, they had no paperwork completed in advance -- despite having all sorts of information from CarsDirect weeks in advance. More important, they didn't honor the range in trade-in value given us by CarsDirect, and which was backed up by Kelly Blue Book's website for appropriate trade-in (not retail) for this vehicle, in good condition. Despite trading in a popular vehicle in good condition and with low mileage, they low-balled us well below the trade-in value quoted by CarsDirect and in our research at KBB. We would have walked out, but my wife had been waiting for two months and they decided to take advantage.
Cons: Service
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