This is one of the worst spas I've ever visited and I'm no stranger to spas. The changing rooms are co-ed with curtains that don't close all the way. The staff gave us no welcome and explanation because they were "handling" something at the front. While we waited for our services the microwave was in constant use and the tea was lukewarm. I asked that it be reheated TWICE before I got something about as hot as my tap. After our services we were taken to a shower where the water was warm, not hot, warm. Having it set on the highest setting gave me, essentially a warm tea bath. Ick. After that no one escorted us to the sitting room or offered us tea. For 20 minutes. That's right: our massage girl got called away and a message was apparently given to another staff person to take care of us but that person forgot. HOW DO YOU FORGET ABOUT YOUR CLIENTS??? After 20 minutes, I went to the front desk to ask if anyone knew we had been waiting and in fact, no one did. The person who has so graciously "forgotten" about us then brought us more warm tea. This is the opposite of a "relaxing spa experience". When I complained on the way out I was told by staff that they would talk to the manager and have her call me. She called TWO AND A HALF WEEKS LATER! Only to offer up one excuse after another about staffing issues, running a busy spa and opening another one somewhere else in eastern WA - however she did give me an apology and offered to send me a bottle of scented something. That was over a month ago and I have not received it, or a note of apology. Don't get me wrong, I didn't expect my services to be comp'ed but COME ON! This is a dirty, dusty, warm watered "spa" where the staff are either over-worked or incompetent and everyone is afraid to do or say anything other than that they're sorry and they'll need to take it up with the manager or owner. This spa is a pathetic waste of money. Don't make the same mistake we did.
Pros: none
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