I've been coming to Pappas Bros. for 11 years, but after tonight, I'm going to look for a new high-end steak place. It's becoming routine that I have to give them two tries to fix a steak properly. They often over or under cook them, and, from time to time, the filets are very fatty. Sometimes the steak has a very pleasant charring, but sometimes it doesn't.
The service is equally inconsistent. Our waiter tonight was friendly but incompetent (forgetting orders etc.). The management reacts to the varied flaws differently--sometimes (perhaps often) responsive but sometimes not.
The desserts are always good.
I've been very attached to this restaurant. It was my special-occasion place in my youth. It's where I got engaged. But this last meal has been the nadir I needed to prod me to try other places. I'm a little sad it's come to this, but after 11 years of eating their buttered steaks, I suppose it's appropriate that I'm leaving for the last time with a heavy heart.
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