I moved from an apartment to a condo in March 2008 and first contacted FlatRate based on their reputation and previous awards. When the quote came in, I thought it was high and looked on CItySearch to find another moving company and came across Empire Movers and Storage. I was actually a little suspect as everyone only had accolades to say abot them - figured maybe the owners made all their employees sign up for Citysearch or something! In any event, I did get the quote - it was a good 20-25% less than FlatRate, so I went with Empire Movers (I did like FlatRate service of box delivery that you can do online however!). I am glad I went with Empire Movers and Storage and have found their customer service exceptional. My move for the most part went fairly well with the exception that the movers broke (demolished is a more accurate word) an antique table from the late 1700s worth several thousand dollars. It was a honest mistake and goes under the sh** happens. However, what was truly exceptional was working with Empire Movers on a satisfactory resolution. I never had to haggle. In fact, the first words out of Empire Movers guys mouth where "it's our fault and we take total responsibility"). She said this was the first time something like this had happened and I believe it. The thing I liked most about this company is that is run by active owners - Florin Petruta and John Petruta. They went on vacation shortly after my move and I was still getting e-mails from Florin to ensure the insurance company was handling everything correctly. They - at their initiative - took my piece to one of the premier restoration companies in New York. I think 95% of the companies would have tried to have it done by some second rate hack. I am an executive in the Customer Service industry, so I can be hard to impress. When things go smoothly, most companies do a good job. It's when things go south that companies really set themselves apart. Excellent!
Pros: Customer Service; Accessibility; Accuracy of Price Quote
Cons: Their e-mail goes to my Spam folder. That's it!
more