I was very anxious about trying on dresses/buying a dress for my wedding because I have shoulder scars from acne. Carol Carlisle, the wonderful saleswoman who helped me locate the perfect dress for me, Monique Lhuillier Scarlet, was sensitive and genuinely nice. After making the sale, Carol followed up with me with a handwritten letter, and came to help me with accessories and tips during my first fitting. The alterations were done by an expert seamstress, Brenda O'liva (I may have spelled her last name wrong), but BRENDA IS AWESOME! She was just as sensitive as Carol, spending over an hour at the first fitting; very experienced and works magic while making you feel like a queen. She custom-altered my dress to have the bustle just the way I imagined it, and even put in skin-colored satin over the shoulder lace to hide my scars. Carol and Brenda, thank you for making my wedding dreams come true. Everyone said that I looked stunning, and that the beautiful dress was dramatic. Most of all, you all made me feel comfortable and beautiful in my gown.
Pros: Carol Carlisle (gown expert), Brenda O'liva (alterations expert)
Cons: waiting for my dress to come in, but it was expected
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