When you rent furniture and several items for a party, is because you want to save yourself of all the stress that goes with the transaction, throwing a party is already stressful, no need to add extra drama.\r
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This was our second time renting form . Nice wedding and time. The next day they came early, took all the stuff down moved from our backyard and by noon, it was all over, great service a 10 out of 10.\r
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This past weekend my wife graduated from UNR and we rented one more time, since we had a good experience last year. To our surprise, they were leaving all the tables, chairs, umbrellas, etc. curbside. When we explained the driver and helper that they were supposed to place all the stuff on the backyard, they replied that those were not their instructions. Called their office and I was told that the driver and helpers who did the wedding last year made a mistake!\r
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Fine, at least we had the entire rental where we wanted. Sunday came for the pick up and, the driver saw all the rentals on the back yard so he left it behind. I call on Monday asking why they haven?t picked up their stuff. I was told that the driver though we were still using it, as all was as you leave things after a party (!). I was told if I wanted the driver to tear down and move all the rentals from the back yard it would cost us $1 per chair, $5 per umbrella. etc. \r
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Any way, this year I give them 4 out of 10. Customer service and satisfaction is not equal to charge for every single aspect of a transaction, if so, be OPEN upfront, who has the time to set up all the rentals before the party and energy to tear it down after? At no point I was offered the ?don?t worry, since you are a returned customers, we?ll take care but remember next time? or something like that. Just pay or do what I thought I paid and had experience in the past. Next time we will be going some place else, where, we may end paying more but, at least we will know what we are getting.\r
Pros: Good show room
Cons: Expensive
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