I've felt nothing but complete trust with them handling my pets. Matter of fact, I drive 30 miles to take my animals there, passing many other vets along the way. When my poodle died a few years ago, they took her from my arms tenderly, hugging me as I departed and sent me a very nice condolence card later. I don't believe I ever got a bill for the cremation. I know the credentials of the vets there, and I am impressed. Trust them to make your pets feel like they need to feel, when things are at there worst.