In response to the salon's response. They did nothing to ensure my happiness. They did not allow me to come back in either time that my hair was messed up, even though I did not like it. I told them before I left both times that I did not like it, but she told me to go home and then come back if my feelings did not improve. I gave her a tip because even though she messed it up, I knew she was trying AND she said that they would fix it if I was still unhappy when I got home. Which was not true. Now I have to go to another salon and hope that they will be able to figure out what Payton Place did wrong. It is terrible and the owner made me feel like I did something wrong by coming back again after I did not like it the first time. There are only 3 Aveda salon's, so I thought I would try again and surely she would get it right. I am in sales and am grateful when people give me another chance....mistakes happen. The true test is what you do when a mistake happens. Obviously Payton does not think that they have any responsibility in pleasing their customers. If you don't like their work, they just send you away. I have never been treated so poorly. I am not in the habit of writting bad reviews. I am putting this information out on the web because I do not want anyone else to go through what I have. I hope this helps.
Cons: They get to choose how you look and if you don't like it, they send you away
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