Pat really knows her flutes and gives loving and detailed care to each job she takes on. The quality of her work is superb. However, the wait to get instruments in for repair is interminable and unpredictable. Business hours are undependable and communication is poor. Promised due dates are invariably ignored.
Pros: quality and knowledge of flutes
Cons: undependable, difficult to track down, dirty, inconvenient location
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