With as many places as there are now to take your pets for care, you would think the customer service to the pet owners would be a must. I wanted to go to Schertz Animal Hospital because they were close and convenient. When I called initially on the phone, it sounded like that person had a horrible day and truly didnt want to be at work. Trying to take that into consideration, I didnt give up. I then stopped by to make an appt in person and again...the same treatment in person but, from multiple employees. I chose to say I would call and make an appt, but, knew I wouldnt call or go back. I felt that if this is the way they are allowed to treat customers of their ""patients"" then it must be the same with the veterinarian(s). I do hope this is not true. I see they are building a new building, so things must be going well. Hopefully in their nice new fancy house looking office will come training in top quality customer service. I now drive from Schertz all the way to Adkins for all of my pets. I pass by S.A.H. everytime and feel a bit angry. It would be so much easier to go there. But, my ""babies"" are treated wonderfully out there and SO AM I. thank you.
Pros: their building a new office? that doesnt impress me what so ever.
Cons: No Customer Service at all.
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