My husband ordered an entree and an appetizer to go. It took over 45 minutes for the food to even come out. We live 5 minutes from the resturant. He got home and opened the containers of food. The appetizer (a sampler) was ICE cold. The enchilada plate was missing its rice and beans which is supposed to come with the entree. I phoned the resturant and spoke to the manager (a woman) who was rude and told me to ""just microwave it"", and for the missing parts of the entree which I asked to be delivered since we don't live far she told me ""we don't have any delivery"". So I asked for a refund (unfortunately my husband paid cash for this $40 dollar meal) and she told me they do not give refunds. What type of customer service is this? The resturant screwed up and they will not take any responsibility for the meal that we paid for...CRAZY! I will never go back, I will never refer friends or family and I hope other people who have bad experiences keep writing bad reviews so no one else will waste their money at Frida's!
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