Brought my Mac in for service. Told them it was overheating and crashing. They replaced the fans and after $220 told me I was good to go. Less than a month later the computer started crashing again. Turns out the hard drive died. Two different people at Tekserve(one in person/one on the phone/I had names) told me told me I would be credited $220 towards a new computer if I chose not to have the repair done. Also, provided I ""abandon"" my old computer, which I agreed to. So I went in looking to buy a new computer. First thing I was told was that they did not offer the 10% student discount that the Mac store offers. So I said ""ok, well I have a credit to use and these two people told me I could use it towards a new machine"". After consulting with a manager and the people involved this was not the case. They did not ""recollect"" telling me that. However, now the salesperson was ready to offer me the student discount that they did not offer to start with. As a matter of principal I refused. This is easily the worst customer service I've ever experienced and I will never go back to Tekserve again. Not only are they liars, but they have no business sense what-so-ever. The customers they will lose from my word of mouth and board postings will easily cost them over the $220.
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