After over 20 years of service, I just need to comment. The only reason I even rated them a one star is that the drivers that work for them usually are wonderful. However, that is where the customer service stops. I haven't had a good experience with the office staff in the 20 years I have lived here. What I have received from the office staff (customer service?), is an attitude that stinks as bad as the garbage they pick up on a hot summer day. Furthermore, they make NO effort to freshen that attitude up with new employees or customer service training. I have had reason to call them over the 20+ years I have had to have my garbage service with them. Each and every time I have called, they are unable to fix or do anything to help me. Billing incorrect? NO, I didn't understand their policy. Gone on vacation for 3 out of 4 weeks and wanting a credit? NO, You received service those weeks even if your can wasn't out, ""we"" were there still just in case you needed it. Can missed and your garbage is still full? NO, it must have been blocked or in the wrong place for our driver... or over-weight... or whatever makes it my fault AGAIN. ...
Pros: Customer Service (at the office) STINKS!
Cons: Drivers are very nice if you ever have an opportunity to speak to them.
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