I took my car for a minor repair on my trunk to specturm collision authorized bmw dealer. My car was bumped on the trunk when someone backed up into my parked car. It had a minor ding on my trunk. They told me they wanted to replace the trunk as insurance is paying for it. Upon serveral arguments I agreed on replacing it. They kept on delaying it making excuse and than finally after 2 and half week asked me to come pick up the car. Lucky for me, My husband had a day off and he went with me for the pick. They were handing over the car to me when my husband spot that they hadn't fix the trunk properly. There were gaps in the tunk alignment. TRYING TO RIP A LADY CUSTOMER! We refused to pick take the car and the next day GM manager called staying that they see the gaps and they agree with us that they repair was not done properly. IT WAS AN OVERSIGHT? the had changed the hinges and still not able to fix it the problem. On closer review they come back to us and state there is a FRAME DAMAGE ON THE CAR?????????? WHAT THE HACK?? a 5mph collision has a frame damage on 5 series???? ridculous.!! they said it must been from before. When i stated I bought the car from IRVIne BMW certified they changed the statement saying its done cause of this freaking accident! Mangers and working crew had different stories to tell. THEY WERE TRYING TO RIP A LADY CUSTOMER OFF!! DISCRIMINATING and not fixing the car in the first place! really!! they were trying to rip me off. CAN ANYONE EXPLIAN ME HOW CAN A 5 SERIES HAVE A FRAME DAMAGE with a DING ON THE TRUNK THE STICK us with a 10,000 bill ?for what a ding on the trunk? THe GM defened by saying that fame had been damage and while the techinician on the car denied still having looked at the car closely and deined that he can confirm if its a frame damage or not? thIS THE SERVICE YOU EXEPCT FOR A CERTIFIED BMW DEALER?? NEVER TAKE YOUR CAR THERE!! SHAME ON specturm collision, they jsut want to rip customers off for money.
Pros: $10,000 BILL and below par work
Cons: INCOMPETENT WORK STAFF AND A RIP OFF SERVICE
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