March $2473=overhauled transmission in my Toyota. A few days later Im stuck and my 4 WD wont work. I wanted to take advantage of their open shop policy during the repair, but, Mon-Wed Alex had an excuse. Thurs I left my truck and said again Id like to take advantage of the policy but again a schedule issue. The problem was my front diff actuator? I had work done to my transmission not the front differential? I still dont have an explanation as to why. I have discussed it with the franchise office and Dennis said he would find the answers but I havent heard from him. Manager Alex could use a lesson in Quality and Customer Service. He didnt work with me in the least, the rework was done at his convenience, I gave him the opportunity to do it right the 1st time, his 2nd attempt should have been done at mine. Im unhappy with Alex's attitude and I quote, ""I dont walk on water and Im pretty sure you don't either"". APRIL My 2nd warranty experience was worse. Alex barely greeted me while smoking his cigarette. He did say he would take care of it. I called hours later and he said he found the problem and it would be done today. I didnt here from him so I called but they were closed. The next am I called and he said it was done yesterday but he wanted to check it again. At 10:48am he called and said it was ready. I arrived at 1:15pm but the shop was closed and my truck nowhere in site. NOTE:The 1st time I did warranty work with Alex he called and we arranged to lock my truck up in front of the building because I had given him my extra key. This time there was no contact. He maliciously locked my truck up in his shop on Sat at 1:00pm when he closed. I called again he said, Im closed and not opening till 8:00am Mon. There are no hours posted on his building or online. Alex has maliciously STOLEN my vehicle for the weekend because of the March review. Its the only explanation for his change in policy. Also, I still havent heard from Dennis... Awful in every aspect!
Pros: Manager Alex always answers the phone nicely.
Cons: Everything else is horrible
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