If I could add negative stars, I would. NEVER do business with this place, or be tempted by the polite SALES staff. They are the only ones that answer the phones. Once you have purchased from this bunch, you are on your own. I had an appliance delivered quite damaged. Even the delivery company driver agreed that it should be returned. After wasting over one hour on hold in several different places in customer NON-service--and only talking briefly to two people, both of whom jammed me back on hold and left me there--the only "satisfaction" I received was an email from someone I spoke to, offering me a 15% refund and an extension of service warranty to KEEP the damaged item- which I had JUST TOLD HER I DID NOT WANT TO DO. There are plenty of other sites on the web offering identical appliances at identical prices. Do yourself a favor and do business with one of those instead--NOT THESE GUYS!
Pros: (deceptively) friendly sales staff
Cons: ZERO customer service, rude, time-wasting
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