I just moved here a few weeks back. I love my facials/messages because I work hard all week and this is my relaxation. My appoinment was at 9am. You have to give a credit card to hold the appoinment. I completely understand and agree. I arrived 15 minutes early to be courteous. I had no expectation that I would start my appointement early just wanted to do the right thing. While this sounds picky to some, my time is valuable too. At 9:03 I went up to the girl and let her know that I was not going to wait at this point since the girl did not show up yet. I was already stressing and quite honestly feeling as if they seem to have enough business that I would not be important. I did not want to be rushed during my facial so that she could "catch up" The response was "well, we don't open until 9am" ??? Hello, my appoinment is at 9 and she has not arrived. She then stated, she just arrived. SO? by the time she gets set up and ready for me, it will be 15 minutes into MY 100.00 appointment. So lets understand. To make an appoinement the customer must give a credit card number, if they don't show you get charged 50% of the service but your lady can show up late, charge you the full amount and shorten your facial? A pretty looking Salon with no substance. To be fair, I will say all the stylist's were there waiting for their customers before 9am.
Pros: pretty and clean
Cons: poor customer service
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