We had quite the evening here, and not in a good way. We eat out quite a bit-everywhere from Tempo to Alinea have never, ever been treated this poorly in a restaurant before.
After waiting over 20 minutes to even have our orders even taken, the restaurant manged to bring my food out with the appetizers (which were wrong), bring my friend the completely wrong dish (and try to convince her that it was what she ordered) and delay bringing our husbands' food for 50 minutes after that (the belief is that the order was never put in). And throughout this time we were completely ignored (had to request to speak with a manager 4 or 5 times). The manager wasn't even apologetic. She just kept making lame excuses and when we asked that the food be removed from our bill she argued with us and said she would only take off 15% (I might also add that she was extremely rude). We asked for more off, and she started bargaining with us! Then told us that she couldn't take it off the bill because the cost of the food was so expensive that it would put the restaurant in debt. Uh, if one table will put your restaurant under, you have a bigger problem than just us.
We asked for the bill 2 1/2 hours after we first sat for our reservation. It was wrong-not only did they barely take anything off the menu, but they charged us TWICE for our husbands' food. We asked to get it fixed. 10 minutes go by and still our new bill had not been brought. We asked again. 10 more minutes go by and finally we calculated in our heads what the correct bill should read, left some cash on the table and walked out.
Inexcusable. Too bad, because the food isn't half bad. Clearly we wont be going back, and I advise you to stay away.
Pros: Food is decent, like the bar
Cons: Service is horrible, expensive considering the bad service, rude management
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