We attempted to have them service a major applicance under Whirlpool's warranty. The Whirlpool service people were terrific. Doc's was terrible! The owner/customer service manager at Doc's did not want to repair our appliance under warranty -- because he wanted to only bill us directly because he knew we could be charged a lot more money than Whirlpool would pay them directly under the warranty. In general, this owner (Joe) was the rudest person I have ever dealt with in ANY service industry. IF my experience is typical, I can't imagine why anyone would allow this man to hire people who anyone would want to be in their home. RUN, don't walk elsewhere! Sadly, their service manager seems to be a decent guy... but since the owner seems to make every decision, everyone who works their seems to have to tip-toe around the realities of life working for such a person. A real shame...
Pros: Local
Cons: Dishonest, rude, and lazy ownership. Did I mention rude?
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