...But I definitely did not have the same experience as a few of the reviewers. I went in for a hot-stone massage and although it was busy, the receptionists were very sweet and quick to get me in my room.
I had the masseuse Becca and she was fantastic. She took time beforehand to explain what she would be doing and made sure I comfortable, since a massage with hot stones can be a little strange. I was also very happy that she talked me through it before she started, since trying to have a conversation with only a towel on when someone is giving you a massage can be distracting and a little awkward.
The atmosphere was lovely and everyone seemed really friendly. I was surprised when the massage was over that Becca wasn't trying to push me out the door, like they do at other spas. I ran into the manager on my way to pay and maybe I caught him on a good day, but he was very quick to check and make sure my experience was to my expectations. No attitude or anything there.
I know it's always different from the employee's perspective, but as a customer, I enjoyed my stay. I'm going back within the next few months, maybe I'll see what the negative thiis next time, but based on my experience, it's worth a second shot.
Pros: Great massage, nice atmosphere
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