When my mom left our cocker spaniel to be boarded at VCA, I went to visit her. They put me in a room, and brought my dog to me. She smelled like urine. Along with having poop on her. She was used to being let out only 3 times a day with my mom working. When I asked at the front desk they told me they let them out twice a day. She has never been left there for boarding and never will.
more