I have to echo the sentiments of several others that commented on TERRIBLE management!\r
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Just moved to Franklin and was thrilled that there seemed to be 2 trendy restaurants in town ('3' and Incontro). We were warned that Incontro service was questionable, but wanted to judge ourselves. 1st time, experience was mixed. Apps/salad were good, but didn't like our entrees. Pork was dry and steak was just 'ok'. Waiter we had that night was great, so despite entrees, were willing to try again. Plus, ambience is nice.\r
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So weeks ago, family was coming from out-of-town to celebrate 4 birthdays and decided on InContro. Tried to make reservations for 8 ppl but was told they ""don't take"" reservations but if we got there early, by 5:30p, no problem. The day we arrived (5:30), we were shocked to be asked if we had reservations! We explained that we tried and stated what we were told. The manager came over, explained complex terms/rules about reservations that didn't make any sense (like he was making it up as he went) in a very condescending way-NO TACT whatsoever! No apologies for misunderstanding/inconveniences -just coldly, that we'd have to wait 1 hr & 45 mins. We're not touchy-feely people that need apologies or sugary smiles, but this guy's demeanor was outright obnoxious, apathetic, and pompous! If he explained things in a more cordial manner, we wouldn't have been so p'd off about it. \r
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BUT, b/c of the manager's lack of people skills, we walked out with money burning in our pockets to celebrate a big ocassion and very ill-feelings towards this place. The valet overheard us complaining about the obnoxious manager and he said that MANY customers have walked out complaining about him!\r
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We went to 3 instead...was like a breath of fresh air after the nastiness we just experienced. Were welcomed by warm hostesses & positive energy enough to brighten our spirits. Never had a bad experience/meal there. So skip Incontro if you don't want to risk it. 3 is always a safe bet.
Pros: Good ambiance
Cons: Obnoxious management
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