March 2008: I scheduled a rountrip service for $85. Not an issue. I got the first part of my trip (to airport). No issue. Coming home to PDX my plane was on time. I got off the plane, went to the bathroom and purchased a bottle of water on my way to baggage claim. I picked up my bag and walked outside - no Beaverton Airporter. I went to the shuttle desk and they told me where to meet the van. FIFTEEN minutes later a rep comes to me and says the B-Airporter had already been there, waited an HOUR, and left because I was a no show. My plane landed at 1:19 and I was waiting for the van by 1:50. Hmmm.. How could they have been waiting an hour???? If THEY arrived early that was their problem, not mine. They refused me service and the Indian man I was speaking to was so rude, disrespectful and had no customer-service skill at all. I was forced to find a different ride which meant I spent 2 hours on the MAX which is not the safest of options for a single lady travelling alone. \r
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I highly recommend you pick a different service for your PDX-Home needs. I am also contacting my employers travel group and recommend they NOT recommend this company. I will also be contacting the city of Beaverton licensing department to file an official complaint. This company (and or their management) should not be operating.\r
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They state NO refund on their receipts so on top of getting lousy service and treatment they STOLE $45 of my prepaid money. On top of everything else I consider them thieves!!!
Cons: Poor customer service, steals prepaid money, argumentative management
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