I have rented downhill skis from The Mountain Shop twice on a Saturday in the last two months, and both times have been completely ignored by staff in the (understaffed) rental shop and then--after waiting 5-10 minutes--the staff has been rude and unhelpful. Upstairs, checking out at the front desk, was no better. When we returned the skis on Monday, the staff was similarly unhelpful. \r
\r
Staff acts continually put upon by anyone needing service. \r
\r
This shop already has a terrible reputation among people I know in Portland, and my recent experiences there have only added to it. I'm not going back. \r
\r
more