I went to this dealership to help my girlfriend purchase a certified used Camry. The price of the car was good, but they lowballed us on the trade-in value, which resulted in a lot of haggling. Once we thought the deal was done, we were sent into a separate room to work out financing. THIS IS WHERE THEY TACK ON AN EXTENDED WARRANTY WITHOUT TELLING YOU!!!! I specifically said we don't want any extra extended warranty that goes beyond the one that comes with a certified used toyota. At this point the finance person showed my girlfriend four payment options ($X for X months) that included various levels of added service. We found out later that all 4 of the options shown included a $1,995 extended warranty added on to the price we had already agreed to. We were not presented with any option without the extended warranty. We went through with it, but had to go back a few days later after we did the math, to get the extended warranty cancelled and money refunded. At no point in the sales process or financing process did anyone say anything about the extended warranty costing $1,995. Plus, on the paperwork they give you, you have to look very closely for this added charge because they use an ancient dot-matrix printer that prints the $1995 charge off-center, underneath the box it is supposed to be in, underneath other typing on the form.
Pros: Had the car we wanted.
Cons: Shady warranty add-on, Lots of haggling, Car has problems already.
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