Made a reservation that was not honored. Got to the restaurant and was told it would be a very short wait for my table. After about 20 minutes, was asked if I wanted to sit outside in an enclosed area, mind you it was in the 30s that evening. Was assured it was fully encloced and there were plenty of heat lamps. My other option was to wait an additional 35-40 minutes minimum for a table inside to open up. Opted to eat outside rather than continue to wait and was surprised to see that there was about a foot and a half gap between the ground the the tarp covering the area. Food was nothing to write home about and the server went out of his way to sound Italian when he clearly was not, rather annoying. Overall, they did not honor my reservation, why take them if you are going to turn around and make people wait 20 plus minutes and the offer them to sit in a supposed warm enclosed area when in actuality, it wasn't. If you are looking for a good Italian place in Chicago, this is not it. Essentially me and my guest would have wound up waiting over an hour for a table inside with a reservation, poor customer service. The table next to us had their food brought out to them cold after the waiter claimed everything was cooked to order and took longer. A woman at the table mentioned they ahd waited over 35 minutes for their food, so obviously the food runner and or server forgot about them.
Pros: Decent menu, good location
Cons: Small, crowded, very loud, very poor customer service, don't bother making a reservation, they won't honor it.
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