My alarm went off and never received a call from them. When I called back the staff from the monitoring department put me on hold immediately without asking me and after long wait he was extremely rude when he was checking my credentials. Next day I called the Customer service and asked for the owner, I guess his name is Mark. I explained him the situation about his staff being rude/putting me on hold and most importantly not calling me when Alarm went off.
Cons: Poor Service
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