I go to Abbot Kinney at least once every 2 weeks and I used to always stop by this cute little boutique because their clothes is beautiful. But after my last experience here, I am never going back. I had my eye on a pair of Hudson skinny jeans and the salesperson told me they would be 40% off due to the sale and I was so excited because I wanted them for a really long time. I couldn't purchase them for another 2 weeks, but she told me the sale would be going on for the rest of the month so I knew I would be back to buy them. I went back in 2 weeks ready to buy my jeans and I went straight toward them, picked them up, and asked if I could try them on one more time. The salesperson helped me to a fitting room and I asked if they were still 40% off and before the salesperson could answer me the extremely rude and unfriendly owner responded ""No, they are only 20% off now."" I mentioned that I was there two weeks ago and I had been told they would still be 40% off and she talked down to me from the 2nd floor balcony and said, ""Well you should've gotten them two weeks ago then, huh? They are definitely not 40% off."" I felt so uncomfortable after listening to her unfriendly and demeaning tone of voice so I left the store so bummed and I no longer wanted to buy the jeans. I've worked for Nordstrom as a summer job for 2 years now and I am very familiar with what good customer service is and this place DOES NOT have it. I am never going back and do not intend on giving them any service in the near future.
Pros: Great collection of dresses
Cons: The owner is extremely unfriendly.
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